Now when consumers buy merchandise, like to choose some big brand products. Because the brand is not only reliable quality, and after-sales service is also very secure. But after Harbin, a member of the public to buy brand-name products, but insisted want to return, because the brand name more than a few words.
brands will be recommended to buy goods but can not provide invoices
Li Zhi (a pseudonym) is the Haier brand home appliances, he is the brands loyal users. October 2016, Li Zhi received a phone call that Haier will be recommended manufacturers have a new water purifier.
Li Zhi said, the staff said that they are Haier Group, you can open the formal invoice, guaranteed to give you home three days later, when he agreed, paid a deposit of 200 dollars.
Sure enough, the next day the master-site workers to install water purifiers, and Li Zhi also pay 2980 yuan a full payment. However, people who come to install and did not provide invoices water purifier. Li Zhi, compared home and buy a new Haier Haier water purifier specification, we found some wrong child in place.
different brand names to request an invoice more difficult
Li Zhi said that he wants to buy the Haier brand of water purifiers, home installation, but in fact he is a net Haier Strauss brand water heater. Name the difference a few words, leaving Li Zhi, not the end, he also encountered difficulties to request an invoice.
Li Zhi contacted staff, said after three days beginning the invoice sent three days later, he said busy with work six days later sent six days have not sent. Give a call, just say it is not their thing to do, it is unclear.
Li Zhi want to return, he found the Haier Strauss Harbin Distribution Department to install water purifier him. Store officials said, Haier Strauss is a subsidiary of Haier Group, Haier is one of them.
Reporters call the Haier Groups customer service hotline, customer service staff also confirmed that staff members say. Haier Group and Haier Strauss Israel, Strauss Group funded the establishment of the brand, it is the production of safe and healthy aspects of water purification products.
unable to issue formal invoice factory coordination for the elderly return
Well, since Haier Strauss is a subsidiary of Haier Group, then whyWhy not give Li Zhi provide formal invoices?
Haier Strauss Harbin Qianjin Road store official said, Li Zhi old water purifier indeed they are responsible for the installation, but not here in their sales, so the old man would not be able to issue tickets a. However, he promised statesman Lee water purifier is really brand Haier Strauss regular products. Meanwhile, if the old man insisted return, they can also help find vendors, coordination RETURN.
along with some brand development, may mergers, joint ventures, subsidiaries there were many, in fact, as long as the quality, after-sales can be guaranteed, too, can win the trust of consumers.
At present, Li Zhi elderly telephone call to reporters, said the water purifier manufacturers have on-site staff to give him back the goods.
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